What information do we collect?
It is important to understand what types of information we collect when you use our website. We collect information using a variety of methods. This information is used to collect non-personally identifiable information about visitors to this website. Personally identifiable information includes your personal information, and non-personally identifiable information generally includes your search preferences, the types of products you purchase, the number of times you visit a particular website, etc. Personal information does not include information that has been irreversibly anonymized or aggregated so that we can no longer identify you by combining it with other information or other means. However, you can also visit our website anonymously.
We will only collect and use personal information that is necessary to comply with our legal obligations and to assist us in managing our business and providing you with the services you have requested.
We provide certain personal data to strategic partners with whom we work to provide our products and services or to help us market to our customers. We will only share personal data with these companies to provide or improve our products, services, and advertising; we will not share it with third parties for their own marketing purposes without your prior express consent.
Why do we collect this information?
We use this information to fulfill our customers’ needs. We need to know who you are in order to verify the credit card information you send to us. In order to complete this verification process, we collect several pieces of personal information from you. The non-personal information we collect from you is used to provide you with better service and make your experience on our website more pleasant. Any information we may have inadvertently collected from you that does not meet one of the above reasons will be immediately purged from our systems.
How do we protect your information?
We use the latest encryption technology, including 128-bit SSL encryption, to ensure that any sensitive information you transmit to us over the Internet is protected from unauthorized interception. We employ the latest firewall protection to prevent unauthorized access to our information storage areas. We have a strict recruitment process to screen potential employees for criminal backgrounds. All employees we hire are required to sign a confidentiality agreement prohibiting them from disclosing to other individuals or entities any information that the employee has access to. We also have backup servers and power supplies to protect against power outages and other natural events that may pose a threat to the integrity of your personal information. You will need to enter a password to access your account. Once an account is terminated, we will take steps to remove those users who no longer need access to our system from the system. When an employee is fired or no longer works for the company, we change the access code that the employee uses to access any customer account. Account login sessions terminate after three failed login attempts; all terminated login sessions are logged for subsequent processing. Passwords must contain at least 6 characters, and one of the characters cannot be a letter or number. Passwords are case sensitive and are updated every 90 days. Unused customer accounts that have shown no activity for 6 months will be purged from our system.
What do we do with your information?
We use the information you provide to us to provide you with the specific services described at the time of collection, and for other services permitted by law. The information we collect from you may be used for the following purposes:
Your information is important to help us better meet your individual needs, and we are constantly working to improve our website based on the information and feedback you provide
Reduce your purchase price for you
We can do a special promotion to reduce the price for you, and when we know what products you like, we will strive to get more similar products for you
Send periodic emails
The email address you provide for order processing may be used to send you important information and updates related to your order, in addition to occasional company news, updates, related product or service information, etc. In order to promote and educate our customers, if you register on our website, you are also registered for our newsletter by default, which means that you may receive possible promotional emails on a regular basis. If you do not want to receive these emails, please unsubscribe at any time, the unsubscribe option is available in each of our newsletters.
Improve customer service for you
Your information helps us respond to your customer service requests and support needs more effectively and process transactions, including executing your payments and delivering purchased products or services.
Do we use cookies?
Yes. A cookie is a small file that a website or its service provider transfers to your computer’s hard drive through your web browser (if you have allowed it through your settings). This enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and aggregate website traffic and website interaction data so that we can provide you with better website experiences and tools in the future.
We may contract with third-party service providers to help us better understand our website visitors. However, these service providers are not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us better understand how users interact with our website. Google Analytics uses cookies to collect information about usage of our website. This information is used to compile reports and create services to help us improve our website and its related services. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
Who has access to your information?
Your information is only accessible to employees who process your account. In addition, employees in our technical department may access your information to perform routine checks on the integrity of our systems and to perform necessary maintenance work. In order to process your credit card, we must consult with an external credit card processing company. These processing companies are regulated by the banking industry and must meet certain security requirements in order to conduct their business. The processing company will obtain your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate with your credit card issuing bank to obtain final approval to charge your credit card for the product or service we provide you. If you choose to receive additional information about one of our services or products, we may send your email address to one of our partners who offers similar products or services that may be of interest to you. Additionally, if such a situation arises, a judicial demand filed by a duly authorized court will require us to disclose certain information about your account. Finally, if our company is acquired or sold, your account information will become the property of the new owner/entity.
Can I correct or delete information on the shailaasha.com website?
You always have the option to review your account to ensure that the information we have collected from you is indeed correct. You also have the option to delete any information from your account that you wish to keep confidential. However, please be aware that deleting certain information, such as your email address, contact information, etc., may significantly hinder our ability to effectively provide the services or products you have requested. We recommend that you contact us first to discuss what information you may be able to delete without affecting the quality of service we intend to provide you.
Can I opt out of having certain information collected?
You can choose to disable your computer’s ability to accept or transmit cookies. This will prevent us from collecting certain non-personally identifiable information about you. You can also choose to remove yourself from any email distribution lists you may have signed up for.
Notice of Changes to This Privacy Policy?
We reserve the right to change this Privacy Policy at any time. However, if any changes occur, we will post those changes on our website and place a notice on our home page stating that the new Privacy Policy has been implemented. We will also take reasonable steps to contact you personally to let you know about the new changes. If the Company is acquired or sold to another person, we will take reasonable steps to notify you personally. You will then have the choice of keeping your account open or terminating it.